Our website primarily sells digital programming products delivered electronically. Due to the nature of digital downloads, products cannot be physically returned.
Refund requests may be considered in limited circumstances, including:
The purchased product cannot be downloaded.
The product is significantly different from its description.
A duplicate purchase was made accidentally.
A technical issue prevents access to the purchased product and cannot be reasonably resolved.
Refunds will generally not be granted for:
Change of mind after purchase.
Purchasing the wrong product.
Lack of technical knowledge to use the product.
Compatibility issues that were clearly disclosed before purchase.
Failure to read product descriptions or system requirements.
Requests made after downloading or substantially using the product where applicable.
Each refund request is reviewed individually. Additional information may be requested to verify the issue before a decision is made.
Approved refunds are generally processed within a reasonable timeframe using the original payment method, subject to payment provider processing times.
Product updates or new versions do not automatically qualify for refunds.
We reserve the right to modify this Refund & Return Policy at any time. Updated versions become effective immediately upon publication on the website.
This Refund & Return Policy shall be governed by the laws of France.
